Premium Food Delivery & Catering

1. Acceptance of Terms

By accessing and using FoodPillar's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

FoodPillar provides food delivery and catering services connecting customers with local restaurants and professional chefs. We facilitate orders but do not prepare food directly unless specified.

3. User Responsibilities

Users must provide accurate information when placing orders, including delivery addresses and contact details. Users are responsible for being available to receive deliveries at the specified time and location.

4. Payment Terms

Payment is due at the time of order placement. We accept major credit cards and digital payment methods. All prices include applicable taxes and fees as displayed at checkout.

5. Cancellation Policy

Orders may be cancelled within 5 minutes of placement for a full refund. After this period, cancellations may be subject to fees depending on preparation status.

6. Limitation of Liability

FoodPillar's liability is limited to the cost of the order. We are not responsible for indirect, incidental, or consequential damages arising from service use.

7. Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

1. Information We Collect

We collect personal information you provide when creating accounts, placing orders, or contacting us. This includes names, addresses, phone numbers, email addresses, and payment information.

2. How We Use Your Information

Your information is used to process orders, provide customer service, send order updates, and improve our services. We may also use it for marketing purposes with your consent.

3. Information Sharing

We share necessary information with restaurant partners and delivery personnel to fulfill orders. We do not sell personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of marketing communications at any time.

6. Cookies and Tracking

We use cookies to enhance user experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser.

7. Contact Us

For privacy-related questions or concerns, contact us at [email protected] or through our customer service channels.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and remember your preferences.

2. Types of Cookies We Use

Essential Cookies: Necessary for website functionality, including login sessions and shopping cart contents.

Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.

Functional Cookies: Remember your preferences and provide enhanced, personalized features.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

3. Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. Third-Party Cookies

We may allow trusted third parties to place cookies on our website for analytics and advertising purposes. These parties have their own privacy policies.

5. Updates to Cookie Policy

We may update this cookie policy periodically. Please review it regularly to stay informed about our cookie practices.

6. Contact Information

For questions about our cookie policy, please contact us at [email protected].